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Frequently asked questions
Here are some answers to some of our customers' frequently asked questions:
Space Cleaning has created an online platform so that you can book our services wherever you are at any time of day. Our carefully designed booking system means that at the click of a button, you can let us know when and where you need brilliant cleaning services. You’ll know how much it will cost, be able to pay online and sit back, knowing your cleaners are on their way.
We’ll notify you as soon as we receive your booking, confirming all the details.
- Select the date and time you require our services
- We’ll confirm your appointment and take care of payment electronically and securely
- Right on time, our lovely team will arrive, ready to make your home sparkle
Nope. In our industry, you are only as good as your last job. This is why every job is important to us and we need everyone to be more than 100% happy. We want you to be thrilled. And, if you’re not, we believe you have the right to ask us to come back, address the issue and make you smile. If after this, you’re still not happy, we’ll refund your money in full. Simple and no fuss.
We sure do. Your End of Lease clean is about making sure that you re-set your property to the standards both you and your real estate agent have agreed upon. It’s our job to make that happen so you have your bond returned to you. At Space Cleaning we are super confident that you will never lose your bond based on the level of cleanliness of the property. This is why we offer our Bond Back Guarantee.
If your property manager isn’t satisfied with any of the cleaning performed by our team, let us know within 48 hours of our cleaning service completion and we will send our team back to address whatever the issue is so you can have your bond returned in full.
Life sometimes gets in the way of a good clean. If this happens, you have up until 24 hours prior to your booking to cancel. Cancellations made within 24 hours of the booking happening will incur a cancellation fee.