How does Space Cleaning Work?

Space Cleaning has created an online platform so that you can book our services wherever you are at any time of day. Our carefully designed booking system means that at the click of a button, you can let us know when and where you need brilliant cleaning services. You’ll know how much it will cost, be able to pay online and sit back, knowing your cleaners are on their way.

We’ll notify you as soon as we receive your booking, confirming all the details.

  • Select the date and time you require our services
  • We’ll confirm your appointment and take care of payment electronically and securely
  • Right on time, our lovely team will arrive, ready to make your home sparkle

Nope. In our industry, you are only as good as your last job. This is why every job is important to us and we need everyone to be more than 100% happy. We want you to be thrilled. And, if you’re not, we believe you have the right to ask us to come back, address the issue and make you smile. If after this, you’re still not happy, we’ll refund your money in full. Simple and no fuss.

We sure do. Your End of Lease clean is about making sure that you re-set your property to the standards both you and your real estate agent have agreed upon. It’s our job to make that happen so you have your bond returned to you. At Space Cleaning we are super confident that you will never lose your bond based on the level of cleanliness of the property. This is why we offer our Bond Back Guarantee.

If your property manager isn’t satisfied with any of the cleaning performed by our team, let us know within 48 hours of our cleaning service completion and we will send our team back to address whatever the issue is so you can have your bond returned in full.

Life sometimes gets in the way of a good clean. If this happens, you have up until 24 hours prior to your booking to cancel. Cancellations made within 24 hours of the booking happening will incur a cancellation fee.

Of course! Our team use high end cleaning products in all services, ensuring we only use the best products for your home. We offer a professional cleaning service. So, we know that this requires professional equipment too, which is why our team always arrives with commercial quality equipment to clean your property.

Yes. Once we’ve left your home sparkling clean, we will notify you with an email letting you know your home is ready for you or your guests.

That is 100% your call. Our professional cleaners are all trustworthy, reliable people. You can leave your keys somewhere securely or just be home to let them in. Maybe you prefer to be at home. No problem either. It’s your home, so it’s entirely up to you.

That is our favourite thing to hear. Every friend you recommend via social media earns you a $25 credit on our services.

Sure, you can book up to 24 hours before you need our services.

All major credit cards are accepted through our online payment gateway, meaning the days of leaving an envelope of cash for your cleaner are gone.

Absolutely! We can service your property between our check in/out window: 10am to 3pm. You just need to make sure that there are no guests in the property during this time.

All our payments are taken online via Stripe which meets all PCI-DSS requirements. So yes!

Sometimes things happen. We understand. Our team will always wait 15 minutes before calling us and moving on. If you are running late to provide access, please let us know. But please remember we will have to charge a cancellation fee if we can’t resolve the booking.

Before someone is accepted into our team, they undergo stringent evaluation. For your security, all our professional cleaners are required to pass background and police checks. We select people for their ability to contribute positively to our organisation and for their uncompromising commitment to deliver a quality service.

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